Pioneer the end customer experience
Use Hive’s customizable app to communicate order status with your customers and seamlessly keep them in the loop with any updates.
Your customers can track and see their order history, change their address, choose returns, and generate returns labels with ease.
Deliver on time and under control
Let your customers track their orders and download return labels
Resolve address problems to deliver without delay
When an invalid address is detected, your customer will be sent an email to check it. The customer can then update their address in a portal customized by you.
This leads to increased customer satisfaction as orders are fulfilled and delivered without delay.
Create excitement and solve problems with tracking emails
When there is an update in the order process, you can inform your customer automatically via a customizable email.
They can also check the status of their order via a tracking portal with their order and delivery information. This can help with problem solving, as well as creating a sense of excitement when the order is shipped.
Allow seamless customer returns
Let your customer select the items they want to return in the returns portal, including the number of items and reason for return. Having access to return reasons can help you analyze and identify patterns.
Your customer can then download the returns label and easily send the delivery back.