A customer experience that inspires up to 52%* increase in repeat purchase rate
Customer experience can make or break your brand’s reputation.
Communicate order status with your customer, recommend further items, and generate returns with Hive’s customer experience offering.
Create a memorable customer experience
Your customer can track and see their order history, change their address, choose returns, and generate returns labels with ease.
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Communicate proactively with your customers with an email open rate of 89%
Create excitement by sending your customers automated emails with the delivery status of their order.
Seamlessly integrate with Klaviyo to customize these emails and make sure they follow your brand guidelines.
Get data on open rates, clicks, and failed email delivery to enable data-driven decision making in your team.
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Turn order tracking into a revenue channel
With Hive’s Post Purchase App, you can upsell related products when customers go to track their orders. We have seen a reorder rate of 32% among customers who use the Post-Purchase App compared to 21% who did not.
Recommend further products or other content such as blogs to drive traffic to your website and encourage conversion.
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Make your returns work for you
Use the Returns Portal to allow your customers to generate returns labels with ease. Trigger a refund, exchange, or store credit.
When your customer generates a return, they also provide you with valuable data on return reasons which you can track in the Hive App.
And on top of that, you can get data on avoided revenue loss through exchanges and store credit, as well as time and money saved in processing returns.
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Resolve address problems to deliver without delay
When an invalid address is detected, your customer will be sent an email to check it. Your customer can then update their address in your Post Purchase App.
This leads to increased customer satisfaction as orders are fulfilled and delivered without delay.
Join 160+ companies already growing
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Founder at Dabòn
Il software è intuitivo. Grazie alla perfetta integrazione con la nostra piattaforma Shopify e alla continua interazione e feedback con il team Account Management di Hive, la gestione della logistica e supply chain è ora uno dei punti di forza della nostra proposta.
Co-founder at Luve
Un partner logistico efficiente. Interfaccia user-friendly, funzioni personalizzabili, analisi dei dati e reportistica. Fin dall'inizio è andato tutto liscio. Lavoriamo con Hive come partner logistico da un po' di tempo e non potremmo essere più che soddisfatti del livello di servizio offerto.
Project manager at Deamin*101
L'outsourcing era un passo necessario per rendere il nostro marchio il più scalabile possibile.Abbiamo scelto Hive per la proposta completa e la comodità di monitorare e gestire tutte le operazioni con un'unica app. Inoltre, siamo rimasti colpiti dalla grande flessibilità, dalla trasparenza dell'offerta e dalla presenza di un account manager dedicato.
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Fondateur et CEO chez Fruggies
À chaque interaction que j'ai eue avec Hive, j’ai toujours eu l’impression que vous aviez une volonté d’aller plus loin. L’équipe de Hive trouve toujours des idées supplémentaires pour réduire les coûts et pour vraiment trouver un équilibre afin d’entamer une grosse collaboration dans les meilleures conditions.
Responsable Marketing chez Crack List
Nous avons choisi Hive car celui-ci dispose de plusieurs sites en Europe, ce qui correspond à notre besoin d’expansion. La solution PanEU nous a permis de réduire d’au moins 2 jours nos délais de livraison, et cela a un impact positif sur la satisfaction de nos clients.
Head of operations at Holy
With Hive, fulfillment in new markets becomes plug-and-play.
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Founder at JACKS beauty line
We switched to Hive as our logistics partner and have never looked back. Every day we are reaffirmed that Hive, as a partner who shares our demands on the customer journey and process optimization, is the best choice.
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