Terms of Service for Hive Optimize
These Terms of Service ("Terms") govern your access to and use of the Hive Optimize app ("the App"). By installing or using the App on your Shopify store, you agree to be bound by these Terms.
1. Description of the service
Hive Optimize provides optimisation tools for Shopify merchants, including checkout customisation, shipping and delivery adjustments, product recommendations, analytics, A/B testing and conversion insights. The App integrates with your Shopify store through API scopes that you authorise.
2. Requirements for use
To use the App, you must:
● have an active Shopify store;
● grant the App the required Shopify API scopes;
● ensure that your store complies with all applicable laws, including privacy and consumer protection rules;
● provide accurate store information.
The App may be updated from time to time. Continued use after updates constitutes acceptance of the updated features.
3. Merchant responsibilities
You are responsible for:
● ensuring that any changes you make through the App (shipping rules, discounts, product updates, customer segmentation, etc.) comply with your business policies and legal requirements;
● configuring your store’s privacy and cookie settings in accordance with applicable laws;
● obtaining any required customer consents for data processing;
● reviewing all changes applied by the App before enabling them in production.
The App provides optimisation suggestions and automation. You remain responsible for the final decision to activate any rule.
4. Data permissions
By installing the App, you grant us access to the Shopify data required for functionality, including customers, orders, products, shipping settings, discounts and customer events.
Our use of this data is described in our Privacy Policy.
5. Third party services
The App integrates with third party service providers such as analytics, error monitoring and recommendation engines. These providers act as subprocessors and process data only on your behalf. A list of subprocessors is available in the Privacy Policy.
6. Fees and billing
The App may be offered at no cost in connection with certain Hive services. If a merchant is not eligible for such complimentary access, or if eligibility changes, standard pricing communicated separately may apply.
We may verify eligibility for complimentary access based on your relationship with Hive.
7. Suspension or termination
We may suspend or terminate access to the App if:
● you violate these Terms;
● you misuse API scopes or interfere with the App’s technical operation;
● your Shopify store is closed, suspended or delinquent.
You may uninstall the App at any time through the Shopify admin. Uninstalling immediately revokes our access to your store.
8. Uninstallation and data deletion
When you uninstall the App:
● we immediately stop collecting data;
● we delete your stored data within the timeframe stated in our Privacy Policy;
● you remain responsible for any charges incurred before uninstalling.
9. Intellectual property
All rights to the App, including software, documentation, and trademarks, belong to the App's owner or its licensors. You may not copy, alter, reverse engineer, or redistribute the App.
10. Limitation of liability
To the maximum extent permitted by law:
● the App is provided on an “as-is” and “as-available” basis;
● we do not guarantee increased conversion, revenue or performance;
● we are not liable for any indirect, incidental, special or consequential damages arising from your use of the App
● our total liability for any claim will not exceed the greater of (a) the fees you paid for the App in the six months prior to the claim, or (b) EUR 100.
You are responsible for verifying changes made by the App before publishing them.
11. Disclaimer
The App offers recommendations based on data. These outputs are suggestions, not guarantees. You determine which optimisations to implement.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Indemnification
You agree to indemnify and hold harmless Hive Technologies GmbH and its officers, employees and agents from any claims, damages or expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your violation of any law or third-party rights.
13. Governing law
These Terms are governed by the laws of [add jurisdiction], without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in [add location].
14. Changes to the Terms
We may update these Terms from time to time. Continued use of the App after changes are published constitutes acceptance of the updated Terms.
15. General provisions
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hive Technologies GmbH regarding the App.
Assignment. You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Waiver. Failure to enforce any provision does not waive our right to enforce it later.
16. Contact
For any questions about these Terms, contact us at:
Hive Technologies GmbH
Karl-Liebknecht-Str. 14, 10178 Berlin, Germany
shopoptimizer@hive.app